Shipping policy
Shipping Policy
This policy is designed to clearly inform you of our shipping policies and delivery practices. By placing an order with this store, you agree to the policies outlined below.
At Oxyra, we are firmly committed to providing a smooth and exceptional shopping experience for all our customers.
1. Shipping Costs
No hidden fees: All costs related to your order, including taxes and shipping fees, are clearly displayed before payment confirmation.
2. Delivery Area
Our delivery services are exclusively available within the United States. We do not currently ship to other countries.
3. Estimated Delivery Times
Processing time before shipment: 1 to 2 business days (Monday to Friday)
Shipping transit time after dispatch: 3 to 6 business days (Monday to Friday)
Estimated total delivery time: 4 to 8 business days (Monday to Friday)
Delivery times may be extended in cases of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.
If you have any questions regarding delivery availability in your area, please contact us at: support@oxyra.us
Once your order has been shipped, you will receive a confirmation email containing tracking information.
We work with trusted shipping carriers to ensure delivery within the best possible timeframes.
Weekend orders: Orders placed during the weekend are processed on the next business day.
4. Order Tracking
Tracking Information
You will receive an email with a direct link to track your package on the carrier’s website.
You may also track your order directly on our website by entering your tracking number in the dedicated section.
Tracking Through Our Website
Simply enter your tracking number in our “Track My Order” section to view the status of your shipment.
Support
Our support team is available to assist with any questions related to the tracking of your order.
5. Shipping Address Changes
Please carefully verify your shipping address when placing your order. Once the order has been shipped, the shipping address can no longer be modified.
6. Order Cancellation Policy
If you change your mind before receiving your order, we may accept a cancellation at any time prior to shipment (preferably within 12 hours of placing the order).
If the order has already been shipped, please refer to our Return and Refund Policy.
Please note that for logistical reasons, an order that has already entered the shipping preparation process can no longer be cancelled.
7. Packages Damaged During Transit
If you notice that a package has been damaged during transport:
- If possible, refuse the package upon delivery by the carrier.
- Contact our customer service immediately.
- If the package was delivered in your absence and you later discover damage, please contact customer support at: support@oxyra.us
IMPORTANT: If all packages are marked as delivered but a product is missing, contact customer service immediately by email.
8. Product Compliance
At Oxyra, we do our best to provide detailed and accurate product descriptions to avoid surprises upon delivery.
If the products received do not match the description, customers may request a return or refund free of charge.
RETURN POLICY
We accept returns for any reason.
Whether you are dissatisfied or simply changed your mind, our return policy applies for 30 business days from the date you receive your products.
If for any reason you are not satisfied, contact us at: support@oxyra.us
For more information, please refer to our Refund Policy.
CONTACT
We respond to all inquiries within 24 business hours.
Trade name: Oxyra
Company address: 200 rue de la Croix Nivert, 75015 Paris, France
Legal structure: Sole proprietorship
Phone: +33 7 57 83 38 53
Email: support@oxyra.us
SIREN: 942 233 545
SIRET: 942 233 545 00022
VAT Number: FR 76942233545
APE Code: 4791A – Distance selling via general catalogue
Nature of business: Commercial